If a product is defective or damaged, we can offer to repair or exchange it for another one under our return to base warranty
A refund will be offered only where products that are defective, damaged, or faulty, and where such a condition is not repairable. In every case a refund will only be granted upon inspection of the product with the conclusion that any such defectiveness was a result of the manufacturing or delivery process. We aim to resolve each return within 5 working days from the time of receipt at our offices.
Have you changed your mind?
Products can be returned within 30 days with the proof of purchase for a full refund, providing the goods are;
In an unused and re-sellable condition.
Returned to the Bright Light office in Auckland at the expense of the purchaser using a traceable courier service, or by personal delivery.
Not damaged as a result of misuse.
Any “custom made product” is not able to be accepted for return.
Read more about the Returns Policy here